FAQ

AB Originals partners with merchants and vendors from all over the world in order to bring you the best prices and the most diverse and unique products.

When you make an order with us it may be shipped from a warehouse up the street, or areas such as Thailand, Tibet, China. Because your product comes directly from our partners in these countries, your item may take 3-5 weeks to arrive.

Please do not panic if it does not show up immediately, it's on its way (please email us for tracking) :) The tracking number for my order isn't updating, what happened? If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately. Note: if for some reason your order is never released by customs, we'll send you a replacement! We are here to give you the best customer experience.

What if I don't like my item or need to return it? No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.